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ajwwhitney96
Known Participant
August 8, 2013
Question

Publishing cancels with "access denied" error when publishing updates to desktop layout

  • August 8, 2013
  • 1 reply
  • 904 views

Hello, all,

Wondering if anyone else has run into this issue: we update and republish our help projects frequently. We're currently using a layout based on the desktop layout (colors, fonts, and some other screen elements have changed). The project generates successfully. We publish via file transfer and have the "republish all" setting selected. Sometimes when we publish our multiscreen HTML5 layout, it cancels about halfway through the estimated time with a "publishing cancelled - access denied" error. If we delete the layout folder ("desktop" in this case) from the publishing location and retry publishing, it succeeds.

Has anyone else encountered this issue? If so, what fixes (other than deleting content and republishing) have you found?

FYI, we also publish the same projects to the WebHelp Pro layout without any issues.

Thanks in advance for your help.

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 9, 2013

This problem used to occur with Publishing from Rh but I have not seen it for a long time, either myself or in posts.

Maybe Item 5 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp will help.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
ajwwhitney96Author
Known Participant
August 9, 2013

Hi, Peter,

Thanks for the link - that's what I suspected was happening, and using the delete and republish worked for us in the past. My concern was that the error kept reoccuring, but after some more targeted digging through files I think I found the culprit (fingers crossed!).

Thanks for your help.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 10, 2013

It might be helpful to know what you found.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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