Skip to main content
Texas Techwriter
Texas Techwriter
Inspiring
May 27, 2022
Question

Publishing in RH 2020 does not stop

  • May 27, 2022
  • 1 reply
  • 100 views

When I publish a file to SharePoint in RH 2020. the publishing message stays open even though the publishing job is finished. I have to close RH and reboot to get it to go away.

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 27, 2022

    There's no setting affecting that so assuming you have Update 7 applied, I would quickly uninstall and reinstall. If you are on an earlier update, just apply 7.

     

    Do you publish other than to Sharepoint? Check that before going to Support as it may be relevant.

     

    See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

     

    Sorry but not an issue I have seen reported with any output so nothing else to offer.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Texas Techwriter
    Texas TechwriterAuthor
    Inspiring
    May 27, 2022

    All updates applied. It seems to happen only on the very large files. I also clear cache before publishing.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 27, 2022

    Define large.

     

    Another idea is create a publish profile to a local folder and see if the behaves. If it does, I would try leaving the machine running overnight maybe to see if it ever clears.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices