Publishing - Robohelp 7 Webhelp Pro

Question

Using Robohelp 7 and Webhelp Pro, I am unable to publish to
the Robohelp Server. It looks like it is going to publish, but the
progress bar never changes. There are no error messages. It just
hangs up there and I can only exit using Task Manager.

I looked at some of the other postings and deleted the
thumb.db file and created a new layout, which did not resolve the
problem. Just for fun, I tried publishing (Webhelp Pro) to one of
our old Roboengine servers. It worked. So I am wondering why I
could publish to one of the old servers, but not the new one. I
supposedly have complete access to the new server, which I can map
to or use Remote Desktop with no problems. Any ideas?

johndaigle · Answer

Hi, InilesIt certainly smacks of a Permissions issue. You say you haveaccess to the server with Remote Desktop. It may still be that youare not listed as a user in the RoboPublish Group on the servermachine. With Remote Desktop to the server you could check thisout. If you can't remote in to see this, you might ask the webadmin to check it for you. Also, you mention the "old RoboEngine Servers." I take bythis you mean that the new RoboHelp Server is in fact version 7,right? Unlike older implementations, you must have a v7 client tov7 server "pair" to be able to publish. You probably knew this, butI'm just trying to validate the situation.Also, can you go to the URL of the RH Server website and seeif anything comes up in the web browser? If nothing has beenpublished to it yet, you might see a message on the default page tothe effect "Publish your project" to get started. At least thiswould validate that the site is "live" and accessible at least byyou.Let me know how it goes.Thanx,john

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