Skip to main content
C
ChadBennett
Participant
December 5, 2014
Question

Publishing via RoboHelp 10 to WebHelp FTP address = "Failed, server name or address could not be resolved"

  • December 5, 2014
  • 1 reply
  • 463 views

I'm attempting (failing) to publish my Help project to an assigned virtual directory: "publicaccessnow.com" with user id "taxhelp" and a verified password. I've attempted a few field variations based on some previous suggestions in this community thread, all with no success. I opened the Edit Destination window in RH 10 and completed the following fields: Descriptive Name = "publicaccessnow.com"  Connection Protocol = "FTP"  Host Name = "http://publicaccessnow.com"  Port = "21"  User ID = "taxhelp"  Password = [password]  Server Directory = "/taxhelp"  I also tried leaving the server directory blank and entering "2021" in the Port field. Anyone see any obvious mistakes? Thanks for your help! Chad from Thomson Reuters

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 11, 2014

Can you configure the location as a file path rather than as an http address?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    C
    ChadBennettAuthor
    Participant
    December 23, 2014

    Hello Peter Grainge, thank you for your assistance with my question. I apologize for the delayed reply as it has been a hectic end of the year. Turns out the permission settings were incorrectly created on the IT side of things and RH finally connects to upload published files to publicaccessnow.com as intended. My new problem is avoiding the 'time out' dilemma. Thanks again, Chad

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 23, 2014

    I think I would sitll be banging on IT's door with a time out message.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices