Questions about FAQ

Forum|Forum|9 years ago
April 12, 2016
2 replies
1489 views

Apologies if this is the wrong forum but I am creating 30 odd FAQs for a company product. We are going to have a Help button/tab within the product that links to the FAQ, is this tool suitable for this ?thanks

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Peter Grainge

Community Expert

As Rick says, RoboHelp is a perfect tool for creating a help system but I note you say you are creating the FAQs, rather than will be, and that you have posted in the RoboHelp for Word forum. That is making me wonder if you are already creating Word documents, is that the case?

With RoboHelp you could produce all the FAQs in one help system and your developers could make their image point to that. Word would not be a good format for topics that users will access via the web as they would have to download the file, then they might retain an old version and some people will not download Word documents from the web.

Tell us some more about where the app will sit (user PC's or on the web), how frequently you will need to update and so on. Also how long and detailed are the FAQs?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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FrancieMcAuthor

Participant

Thanks guys, I am only using word to write up the docs. I will transfer into the tool. Currently it is 30 FQAs with about 5 lines answers. This will expand as the product does, so we just wanted a tool to create a prompted style FAQ where within the WEB app the user can go out to a relevant FAQ (from our 30 odd list). The too would need to point the user to not the full list but the appropriate answer for query and then maybe another answer if that did not work etc..

Peter Grainge

Community Expert

For the number of documents you are talking about currently you could fudge a different solution, albeit a bit of kludge, but as you will be expanding, then RoboHelp is a good solution.

Be aware that you will have much better results editing directly into RoboHelp.

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Captiv8r

Legend

RoboHelp sounds like a perfect tool for creating these.

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