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RoboFan
Inspiring
September 24, 2021
Question

Quotes for Search Not Working in Update 6

  • September 24, 2021
  • 20 replies
  • 911 views

Updated RoboHelp 2020.5 to 2020.6.

Generated merged/combined Responsive HTML5 output (Azure Blue skin).

Opened output in Chromium Edge.

Ran a search using the following term/entry (included the quotes): "server computer"

Received 0 results.

Ran same search in 2020.5 output.

Received 234 results.

 

Please advise.

 

      This topic has been closed for replies.

      20 replies

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      September 27, 2021

      To be absolutely clear, Adobe have acknowledged that Update 6 has broken a search with quotes.

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        R
        RoboFanAuthor
        Inspiring
        September 27, 2021

        Denys, your observation/experience is not the case for me. A search on -- server computer -- did not place a topic with that exact match at the top of my results (we do have topics with that exact match - which were returned in the search results; it's just that none of them appeared first in my results list).

        DenysFedorov
        DenysFedorov
        Known Participant
        September 27, 2021

        Sorry to hear that. There amy be some other reasons why they are not returned at the top in your case; hard to tell without examples or access to the project. I shared my experience, and we have quite a big merged help with 13 child projects. Though it was just smoke testing. Maybe I haven't identified possible search issues with ours yet. 

        DenysFedorov
        DenysFedorov
        Known Participant
        September 27, 2021

        I also thought this was a bug. But now I can see that if you search a prhrase without quotes, and there is an exact match for that phrase, such a topic will be at the top of the results. So, maybe this is intentional. Although, if you oreviously searched by an exact phrase, search results with partial match were not shown. Now they are shown, but the exact match is at the top. This is fine with me. Still it would be nice to know whether the new behaviour is intentional. This may also be related to the search enhancement in update 6 where some special characters are now searchable by default. 

          R
          RoboFanAuthor
          Inspiring
          September 26, 2021

          Peter, appreciate the confirmation and defect entry. Voted and added my comments. Hopefully this gets addressed in a hotfix sooner than later.

            Peter Grainge
            Community Expert
            Peter GraingeCommunity Expert
            Community Expert
            September 26, 2021

            I can confirm that searching in quotes is broken in merged help. I have reported it as a bug so please vote for it.

             

            RH-10143 | Tracker (adobe.com)

            ________________________________________________________
            See www.grainge.org for free Authoring and RoboHelp Information

            Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
              Peter Grainge
              Community Expert
              Peter GraingeCommunity Expert
              Community Expert
              September 25, 2021

              Let me run the same test tomorrow to confirm the issue is project related rather than environment.

              ________________________________________________________
              See www.grainge.org for free Authoring and RoboHelp Information

              Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
              R
              RoboFanAuthor
              Inspiring
              September 25, 2021

              Tested on your demo projects. Same result.

               

               

              About to log a defect/issue with Adobe unless someone else has a solution.

              Peter Grainge
              Community Expert
              Peter GraingeCommunity Expert
              Community Expert
              September 24, 2021

              No. I can look tomorrow but download the demo merge on my site, upgrade the projects and test in that.

               

              Post back with how that goes. 

              ________________________________________________________
              See www.grainge.org for free Authoring and RoboHelp Information

              Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
              R
              RoboFanAuthor
              Inspiring
              September 24, 2021

              Frameless merged output (using Orange skin) also NOT returning any search results for quote-enclosed text string searches.

               

              Peter, were any of your "tests" performed on merged/combined output?

              R
              RoboFanAuthor
              Inspiring
              September 24, 2021

              With 1 parent and 11 child projects, this will take some time to set up.

               

              Testing on my local machine.

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