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david_t_its_wa
Participant
Aug 11, 2014 10:00 PM UTC
Question

Re-Installing RoboHelp 7.0 after PC Crash

Need help re-installing RoboHelp 7.0.  Computers that had the installs have crashed or been removed but RoboHelp was not deactivated.

Now it will not let use install... States that the maximum number of activations has been reached.  Is there a way to get these licenses freed up?

I called Adobe and they don't support Activation calls.  Used Live Chat and they sent me to the Forum link...

Thanks

Dave in Oly

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    4 replies

    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    Aug 13, 2014 7:34 PM UTC

    Hi David,

    We have added additional activations to your serial numbers for Adobe RoboHelp 7. Please try to activate it and in case you still face any issues, please email me at tcssup@adobe.com and we would be happy to assist you further.

    For future reference, you may contact RoboHelp support team at 800 833 6687 (and then choose the IVR Options 2 > 4 > 2) or in case you wish to contact us via Chat, please click here Contact Customer Care and select Adobe RoboHelp as the product from the list .

    Regards,

    Sharad

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Aug 26, 2014 7:52 AM UTC

    Sara

    Has this fixed the problem for you?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Sara_Forsberg
    Inspiring
    Aug 11, 2014 11:10 PM UTC

    [discussion moved from Acrobat.com forum to RoboHelp forum]

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Aug 12, 2014 7:09 AM UTC

    I think you have been given wrong information for Rh7. Online activation only was applied from Rh9 onwards.

    I have reached out to someone at Adobe and will get back to you when I get their reply.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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