Reason for not being able to add txt files to project?

Forum|Forum|3 years ago
October 6, 2022
2 replies
242 views

Hello,

Random question, does anyone know why we cannot add txt files to a project? They appear greyed out in the file upload dialog box. I can add them manually using the mac finder window so that is my workaround but i found it odd that I can't from the UI.

This topic has been closed for replies.

Peter Grainge

Community Expert

This must be a MAC thing, works in Windows. Curious as to why you want text files.

I think you will have to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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davidk99046111Author

Inspiring

I can make a ticket. thank you. Its not a big deal as I can upload the files on the backend but just found it odd. We have a few videos posted on our web output. One of our requirements is to provide a txt transcript for videos for the visual and/or hearing impaired in addition to closed captions.

Jeff_Coatsworth

Community Expert

Have you tried updating to Patch 8? That might already be fixed...

Peter Grainge

Community Expert

You haven't said which version of RoboHelp you are using but the Import dialog has a File option. That open a dialog where you can change the file types. I selected All Files and the file imported.

That is on a Windows machine but it should be the same for a Mac.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

davidk99046111Author

Inspiring

sorry - mac big sur - RH 2020 update 6. I am selecting Import - File. The txt files are greyed out even after selecting All under options.

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