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BobbyJou
Known Participant
November 14, 2020
Question

Reports do not work all the time

  • November 14, 2020
  • 3 replies
  • 243 views

Hi there, I see that the reports in the Adobe Server Web Administrator does not work properly. And it is not that they dont work at all. I see that on certain day there is data but on other dates there isn't.

What could be the issue - attached is a snapshot.

Thanks in advance

Bobby

 

    This topic has been closed for replies.

    3 replies

    johndaigle
    johndaigle
    Legend
    November 17, 2020

    Hi Bobby,

    Peter's suggestion to call Adobe support is a good one. Meanwhile, what version of Rh Server (9,10,11?) are you using? What web browser are you using to view the report? Also, you might check this page in case you have missed any updates to Rh Server:

    https://www.adobe.com/support/robohelp/downloads.html

    John Daigle

    Adobe Certified RoboHelp and Captivate Instructor

    1395 NE Newport Heights Dr. 
    Newport, OR 97365
    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 17, 2020

    At the risk of asking a daft question, can you be certain the help was used?

     

    There aren't many users of RH Server on the forum so you may want to reach out to Support. 

     

    See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 16, 2020

    Are you using RoboHelp Server to get these statistics?

      B
      BobbyJouAuthor
      Known Participant
      November 17, 2020

      Hi Jeff

      Yes, we have dedicated server for the RH projects.

      I am accessing these report through the browser - RoboHelp Server Web Administrator

      Thanks

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