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arshunj86830941
arshunj86830941
Participant
Feb 28, 2018 7:18 PM UTC
Answered

Responsive HTML 5 is not displaying the filter icon

RoboHelp 2017

Layout - Azure Blue

When I publish my help project to our server, the Filter icon doesn't load on the pages. If I click refresh, I can see the icon for a split second and then it goes away. Before publishing, when I do a preview locally, the output looks correct.

I saw the other post about some aspects of the page not loading for the Responsive HTML5 output but it doesn't seem to address my problem.

Thanks,

Arshun Jacobs

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Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
Feb 28, 2018 7:25 PM UTC

Generally if looking at the output locally in the \!SSL!\ folder and it appears correct, but on the webserver it doesn't, it usually indicates that something didn't get transferred up to the webserver. Have you tried wiping the folders on the webserver & re-uploading?

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3 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
Feb 28, 2018 7:25 PM UTC

Generally if looking at the output locally in the \!SSL!\ folder and it appears correct, but on the webserver it doesn't, it usually indicates that something didn't get transferred up to the webserver. Have you tried wiping the folders on the webserver & re-uploading?

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arshunj86830941
arshunj86830941Author
Participant
Feb 28, 2018 7:28 PM UTC

Jeff,

Thanks for the quick response. I'll try that and let you know if it works.

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