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PraxiPower
Inspiring
February 14, 2019
Answered

Responsive HTML 5 - Output generation failed.

  • February 14, 2019
  • 1 reply
  • 1154 views

I am trying out RoboHelp 2019.  I have a large project to complete.  All of the sudden I am getting "Output generation failed.".  I have deleted the last few pages and I am still getting it.  Is the any way to find out what is causing this?  Error log? A way to fix?

Thanks,

This topic has been closed for replies.
Correct answer PraxiPower

Can you share the project with me. I can take a look tomorrow. See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge


I figured out the issue.  I had deployed the info to my site for testing on the web.  It was still open in the ftp app thus preventing the regeneration of the project.

thank you for your help.

Ed

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 14, 2019

Do you have Update 5 applied?

If this project was upgraded, was Update 5 applied at the time?

Try with using an index disabled. I realise that is not a solution but it might point to something.

Are you generating to a folder outside the project? That is now a requirement.

Try those first.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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P
PraxiPowerAuthor
Inspiring
February 14, 2019

I just downloaded a trial version a couple days ago.  The project is created from scratch.

When I go to Help | Updates is says "Your app is already up to date."

Disabling the Index did not help.

I had it generated and was working early yesterday.  I add 3 topics, I looked at code on those topic and there were no errors.  I have actually deleted them from the project and that still did not help.

Thanks,

P
PraxiPowerAuthor
Inspiring
February 14, 2019

btw, the version is 14.0.5

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