Responsive HTML ignores favicon setting

A view more notices here:

While PNG as a favicon format should work fine on most browsers, it not always does in all browsers and their specific versions. Still today, with a lot of people on old browsers like Internet Explorer, the most widely compatible format is still ico.

That said, PNG should be fine for most users. If you want to go for PNG you might want to add type="image/png" to make it as compatible as possible:

<link rel="icon" type="image/png" href="https://example.com/image.png" />

You might also want to consider to add additional icons in different sizes for platforms like iOS.

BTW, I recently found this website, and found it very useful to both check the existing favicon and also generate favicons:

https://realfavicongenerator.net/

Also, you might want to check the "Console" of your browser's "Inspector" (usually hit F11 to open it). If the favicon cannot be found, you will see it in the console. Also, sometimes small things might block it. E.g., if your help center runs on https but your favicon link is http, it might get blocked. I just recently ran into this limitation after hours of trying to find the problem.

@juliea46810244 As I recall it could sometimes take a day or two to appear going back several versions of RoboHelp Classic. Did you see the response in this post in this thread. https://community.adobe.com/t5/robohelp/responsive-html-ignores-favicon-setting/m-p/7927176#M110123

You haven't said which version of RoboHelp you are using, Classic or New UI. Either way both are supported so you could try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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Not really a waste of time. First anyone else with the issue finding this thread will have a bit of information about where the problem might be.

Also I can add it might come back after a while. I recall seeing that problem in your version. I can also add that using an old version, you might encounter other browser issues. At the time RoboHelp 11 was issued, browsers were changing rapidly causing various problems.

www.grainge.org

Hang on - I totally missed that you said it worked in a new project - does the line appear throughout all the pages in a new project (not just on the index.htm page)? If so, then it's not a bug - it's something to do with your project,

If you're running the latest build of RH2019 (patch 10 I think right now - Jan 2020) & it's still not working, submit a bug using the Tracker (https://tracker.adobe.com/)

Old issue, but I'm on RH2019 now and I still have this exact issue.  The  <link rel="shortcut icon" href="favicon.png"> line is missing from the responsive HTML5 layout's output.  If I create a new project, it's fine, and even if I just Generate and View Output it displays fine (but for the index.htm page only), but when I publish, it's broken.  Has anyone found a fix, or know of one yet?  I currently have a project that's THIS close to being done, but the Favicon isn't displaying, and it's pretty annoying... 😞

Using RH 11, and when adding the icon via the Responsive HTML5 Settings (as per the original idea) works for me, but only for the root, 'index' topic. Basically, if I have created a 'book' with a TOC, and I browse to any topic except the 'first' topic, the favicon is not visible - it's only visible on that 'first' topic. Looking bug-like to me too.

I see the status of this is Assumed Answered. It seems that a bug still needs to be fixed. So this seems a mis-classification.Yes, we can insert code, but there's a Favicon entry box in the UI that does not work.

Enough grumbling. If I have a merged help system with a parent redirect, does the icon code string go in the parent redirect file or in the file that it redirects to?

If you copy the favicon file to the web server manually, does it show correctly then?