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KFarrelly
KFarrelly
Known Participant
November 5, 2015
Question

Responsive HTML in Safari on iPad - slow keyboard entry into search fields

  • November 5, 2015
  • 1 reply
  • 2007 views

I created a Responsive HTML output with an RH 2015 trial. Output lives on a webserver. When testing in Safari on iPad, there are delays of a few seconds up to 20 seconds with respect to entering search terms in the search field of the help. Lag time between when I tap out the search term letters to when the letters I typed show up in the keyboard and search fields. There is less of a dealy when I use Chrome on iPad.

Has anyone else experienced this? I had a colleague of mine try it on her iPad and she sees same delay.

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1 reply

KFarrelly
KFarrellyAuthor
Known Participant
November 5, 2015

I should add that the executed search returns results in decent speed. The delay is in specifying the search terms not with the retrieval of search results.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 6, 2015

I don't have an iPad so all I can say is that I haven't seen anyone report this as an issue. It works fine on Android.

Are you testing your own project or one of the samples? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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KFarrelly
KFarrellyAuthor
Known Participant
November 6, 2015

I was testing my own project. I had a computer malfunction yesterday, so will have to try out a sample project when my computer is back from repair. Will post an update later in the month when I can return to my trial. Thanks.

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