Inspiring

Answered

Responsive HTML5 Compilation Problem on RoboHelp2015 on Windows 10

Forum|Forum|7 years ago
May 29, 2018
2 replies
914 views

I have recently upgraded my laptop to Windows 10 and installed RoboHelp 2015 on it. According to my IT department, this is the original release of RoboHelp 2015, and there are not patches or updates installed (we did not purchase this part of the package).

When I compile my project to Responsive HTML5, I am unable to open any of the topics in Chrome or Edge. If I expand the TOC and click a topic link, the topic briefly displays but then disappears; the TOC also collapses. Also, even though the project contains an index and glossary, they are not visible or displayed. Lastly, full-text search does not work.

Can someone help me understand what is broken - or how to figure out what's broken?

I'm not sure that any other topic in the forum covers this, so I'm asking. I apologize if there's an answer out there.

Cindy

HTML

This topic has been closed for replies.

Correct answer Peter Grainge

You don't have to purchase the updates. Unless you have Admin rights, just

get the IT guys to log in, and install the last update, it includes the

previous ones.

Go to File > Help to see the update option.

Peter Grainge

www.grainge.org

@petergrainge

Peter Grainge

Correct answer

Community Expert

You don't have to purchase the updates. Unless you have Admin rights, just

get the IT guys to log in, and install the last update, it includes the

previous ones.

Go to File > Help to see the update option.

Peter Grainge

www.grainge.org

@petergrainge

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C

Cynthia PaoAuthor

Inspiring

Peter,

When you say login, do you mean to Adobe?

We've had some problems with doing that, and IT gets upset with us.

Cindy

Peter Grainge

Community Expert

No. I mean your IT guys need to log in to your PC as the patches have to be

installed by someone with admin rights.

Peter Grainge

www.grainge.org

@petergrainge

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Captiv8r

Legend

Hi there

Contrary to popular belief it seems, I do believe there were updates to 2015. So you should ensure the updates have been applied.

Additionally, 2015 is long in the tooth, so you really should consider upgrading. Upgrading brings along other patches and suchlike that make the output files continue to work as browsers evolve.

Cheers... Rick

C

Cynthia PaoAuthor

Inspiring

My IT department says that we did not purchase updates or bug fixes, so I cannot install the updates.

Furthermore, the purchasing decisions are way above my position. They might be working on buying upgrades, but that doesn't help me today.

Other than installing the updates that I may not install, what can I do?

Peter Grainge

Community Expert

As I said you don't have to purchase the updates. When you buy 2015, any

updates are free. You must install them.

Peter Grainge

www.grainge.org

@petergrainge

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