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Anonymous
Oct 18, 2016 2:42 PM UTC
Answered

Responsive HTML5 generation does not return all search results

Hi,

I generated a Responsive HTML5 help, and after I put it online, when I tried to look for a word, I got only 2 results, whereas when I searched the same word in the Word document generated from the same project there were many more.

I activated the search options to look also for substrings, and I got 3 results.

Is there anything else I should do in order to have this functionality work properly?

I am using RH11 in an Win7 environment.

Thank you

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Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
Oct 25, 2016 6:27 PM UTC

I am using RH 11.0.4.291


Ok, bogaem, I just tested a project in RH11.0.4.291 and created both Responsive HTML5 and WebHelp. Searching for terms like "filter" or "setup" returned exactly the same numbers in either output. How did you make out if you created WebHelp and searched for your terms (you don't have to upload it to a webserver to test; just looking in your \!SSL!\WebHelp\ folder will do).

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27 replies

Captiv8r
Captiv8r
Legend
Oct 26, 2016 1:25 PM UTC

Hi all

I might suggest that folks ensure the latest service release has been installed. In my brief testing, my own search results show Topic Titles listed and not file names. I could find no setting that controls a choice in this and it seemed odd to me that file names would be returned.

Here is a screen shot of a topic in the editor and the properties.

And here is a screen shot of what I see when searching for this topic.

Cheers... Rick

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 26, 2016 9:10 PM UTC

Rick - both Bogaem & I are getting file names returned because we're both running RH11. I suspect that this behaviour has been fixed in RH2015.

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Captiv8r
Captiv8r
Legend
Oct 26, 2016 9:15 PM UTC

That would make total sense. I've not tested on my other laptop where 11 is installed.

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Rocky_XYZZY
Inspiring
Oct 26, 2016 11:57 AM UTC

Since the OP seems satisfied with the explanation, should I start a new thread for my complete lack of search results or is the thread title close enough?

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 26, 2016 12:33 PM UTC

@rocky_xyzzy - I would first check to see if you're getting the same results with one of the sample projects or not. If not, then it's something specific to your project. In that case I would check to see if the choice of browser has any impact and if where the help is located plays any role (web server or local workstation).

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Rocky_XYZZY
Inspiring
Oct 26, 2016 1:42 PM UTC

The same project works fine, which is not terribly surprising. I would have been stunned if basic search functionality was broken in a sample project, as even the most rudimentary product QA would have caught that. So, yes, it has something to do with our project.

All of our projects' search functionality work fine when the projects are published as WebHelp Pro. They're all significantly broken (from any browser) when published as Responsive HTML5.

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Rocky_XYZZY
Inspiring
Oct 25, 2016 2:14 PM UTC

I'm seeing the same thing, only to a greater degree. There are queries that produce NO results in the Responsive HTML5 layout, however, the same queries produce dozens in the WebHelp Pro layout. Further, searching in Responsive HTML often becomes unresponsive, producing no results for queries that shortly before produced results or, worse, returning nothing at all, not even a "no results" message.

Searching in Responsive HTML5 seems very inconsistent and lacking.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 25, 2016 3:48 PM UTC

Rocky, what version of RH are you using?

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Rocky_XYZZY
Inspiring
Oct 25, 2016 4:21 PM UTC

RoboHelp 2015 with RoboHelp Server 10

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Captiv8r
Captiv8r
Legend
Oct 18, 2016 9:10 PM UTC

Hi there

Can you provide some specifics? For example, what specific words? Where did they appear? Are some of them actual links that lead to other topics or URLs or suchlike?

Does the same behavior occur if you generate and test a WebHelp output?

Cheers... Rick

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Anonymous
Oct 19, 2016 12:23 PM UTC

Hi Rick,

Thank you so much for the quick response.

Actually, right now, after I checked that option with the substrings, the search is considerably better, however there are still occurrences of the word that are not discovered.

I was looking for a simple word "filter". In the Word documentation there are some 27 matches, however in the HTML5 help there are only 3. None of the occurrences of the word throughout the documentation is a link to another topic.

I tested the output before I committed it to the web, and it was pretty much the same result.

Thank you again

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 19, 2016 6:19 PM UTC

And how does it behave if you generate WebHelp?

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