Inspiring

Answered

Responsive HTML5 Search Broken?

Forum|Forum|8 years ago
September 28, 2017
2 replies
3603 views

Hello again guys. I feel like I've been submitting a lot of bug defects lately. I found another problem in Robohelp 2017 Update 2 that seems really obvious, so much so that I'm wondering if it isn't something on my end. Could someone else test it out and tell me if the problem occurs for them as well? After generating Responsive HTML5 output (after reimporting the layout, as it is completely broken if you don't reimport the layout), the search feature does not work. It just hangs when you try to search. I've tried it in a few projects, including one of the sample projects:

Does this work for anyone else?

Thanks.

This topic has been closed for replies.

Correct answer Peter Grainge

I found William's files and at first glance they seem to fix this issue. I haven't tested it thoroughly, but it looks promising.

I have cross referenced your bug report with Willam's. Please add a comment to https://tracker.adobe.com/#/view/RH-960 and your report when you have tested further.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

C

CN13579Author

Inspiring

Bug report for anyone that wants to vote on it.

Tracker

Peter Grainge

Community Expert

If you had tried what I suggested my next post would have been to cross

check something else I am aware of. Had that proved to be the same issue I

could probably have offered a fix created by a known and respected forum

supporter and let you know it has been reported.

As it is, I can't confirm things so you will now have to await Adobe

investigating your bug report and issuing an update.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

I would have worked with you to see if we could get any further in identifying the cause. My likely next step would have been to suggest sending a small demo project that didn't work for you on either machine to see if it worked for me. That would at least tell us whether or not it is something to do with your environment.

The other bug I thought might be linked is not and the sample projects are working for others so Adobe will have some difficulty in identifying why it apparently is only failing for you.

Sorry but I can only help if you are willing to work with me and try what I suggest and I would want to

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Have you selected the new layout in the dialog?

Then try deleting the old layout but export it first in case you want to

refer to it later.

Finally try the new layout in a test project just to confirm that works.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

C

CN13579Author

Inspiring

I'm not sure why deleting the old one would be necessary, but I tried it anyways and I get the same result. Does the search feature work for you?

Peter Grainge

Community Expert

Not alone but I thought it would be worth a shot when I had the issue and

then the final paragraph I suggested to you worked.

Peter Grainge

www.grainge.org

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded