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shkmsols
Participant
Feb 15, 2017 12:00 AM UTC
Answered

Responsive HTML5 TOC on iPhone vs Samsung Galaxy

Hi all

Facing an issue with Responsive HTML5 output whereby my Table of Contents appears across all device sizes and a range of browsers, apart from iPhone (tested on 6S, Chrome and Safari). The TOC appears as expected and fully functional on Samsung Galaxy devices I've tested but just not on iPhone.

Could it be a screen size issue? Appreciate any advice/fix that you can offer, or whether others have experienced a similar thing. Happy to provide more detail.

Thanks!

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Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
Feb 16, 2017 7:57 AM UTC

The .2 patch has some issues on Safari browsers. Updating to the .41 patch should solve it: Adobe - Support : RoboHelp Support Center : Service Releases

Please try updating and let us know whether that helped!

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4 replies

Willam van Weelden
Willam van Weelden
Inspiring
Feb 15, 2017 3:57 PM UTC

What do you mean by that it doesn't appear? Is the pane loaded but no TOC items are shown? Or something else? Could you post a screen shot?

Which version of RoboHelp are you using? And which Screen Layout?

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shkmsolsAuthor
Participant
Feb 15, 2017 10:35 PM UTC

Thanks for your reply, William.

On iPhone, the pane loads but no items are shown. Screenshot of Iphone and Galaxy attached (excuse the blurring).

Version: RoboHelp 2015 (12.0.2.384). I'm using the Responsive HTML5 Charcoal Grey layout.

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Willam van Weelden
Willam van WeeldenCorrect answer
Inspiring
Feb 16, 2017 7:57 AM UTC

The .2 patch has some issues on Safari browsers. Updating to the .41 patch should solve it: Adobe - Support : RoboHelp Support Center : Service Releases

Please try updating and let us know whether that helped!

Translate
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