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blackankle2
blackankle2
Known Participant
February 8, 2020
Question

Responsive HTML5 won't finish generating

  • February 8, 2020
  • 14 replies
  • 683 views

I converted a small Responsive HTML5 Help system created in RH 2015 to RH 2019 (classic).

There were a few problems with the styles, but everything seemed to convert ok. However, when I try to generate, it never finishes, nor does it give me an error message. I've let it spin overnight and it never finishes. If I click View Log, I get nothing.

The progress dialog says it is patching topics, then stops naming the topics it is patching and just spins forever. I've looked at the last topic that it says it is patching, but I don't see anything in that topic except text and hyperlinks.

The broken links report shows a bunch of broken links to images in the main.css and jqueryui-custom.css files. Looks like images used in the skin.

In RH 2015, it works fine.

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    blackankle2
    blackankle2Author
    Known Participant
    February 10, 2020

    I checked for updates. There was a new one since I last checked. I installed it and tried again. I first tried generating the new RH2019 project. No luck. I then deleted the RH2019 project, converted the RH2015 project again, and tried to generate the result. No luck.

     

    I then tried generating the Latte sample project and it generated successfully.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 9, 2020

    Wasn't this tagged New UI?

     

    If you are using Classic, the next thing I would try is generating one of the sample projects?

     

    I assume you have applied the updates.

    www.grainge.org

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    blackankle2
    blackankle2Author
    Known Participant
    February 9, 2020

    I am upgrading to Classic, not the new UI. I tried changing the skin several times, but get the same result -- it just never finishes generating.

    The skin that was chosen had been cusotmized, but from within Robohelp 2015. As with the other projects that I converted from RH 11, the RHStyleMapping.css file was converted to a zero bytes file and the .css used with this help system was not converted. I have tried copying the RHStyleMapping.css file into the new assets/css folder and also tried copied the .css that the conversion omitted. Generation still hung in the same place both times.

    Not sure what to try next.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 9, 2020

    Many projects will upgrade direct but when there are issues, Adobe recommend trying an upgrade from 2015 to 2019 Classic first and then upgrading to 2019 New UI.

     

    If that fails, was your skin customised outside of RoboHelp? Even if it wasn't try a new skin.

     

    Post back when you have tried those ideas.

    www.grainge.org

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