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PDF Boy
Known Participant
June 2, 2017
Question

Responsive Merged TOC problem and other issues in FireFox

  • June 2, 2017
  • 2 replies
  • 417 views

Hi,

I'm using RH2015 and have a merged responsive help project. I have updated topics and created a new merged project within it.

I have built and published the project locally and it works correctly in IE, Edge, and FF.

Ship the output to the dev team who plumb it in and when accessed via the application it works correctly in IE,  MS Edge but in FF it is not showing the updated topics and not displaying the TOC correctly.

For example, i added a new field 'Menu' to this topic and it displays correctly when called from the application using IE and Edge.

When i access the help with FF version 53.0.3 the field is not being displayed.

The TOC is also not displaying correctly. The new merged module Purchase Invoice Management should be displayed beneath Xcel Uploader as per......

But when viewed via the application in FF it is not?

In another part of the TOC there should be a PIM folder. This is shown correctly in IE and Edge as per......

but is not displayed using FF as per below?

Any ideas?  Ive re booted my machine and this makes no difference. The odd thing is that it only behaves like this when called from the application. Locally on my machine all browsers work and display content correctly.

Any ideas?

This topic has been closed for replies.

2 replies

P
PDF BoyAuthor
Known Participant
June 2, 2017

After no further action for the Dev team, users can now see the help correctly in FF.

After yet another restart of my machine today i can now see the help display correctly in FF.

Must have been a caching issue as Peter suggested.

P
PDF BoyAuthor
Known Participant
June 2, 2017

Also - I have noticed that if i navigate to the updated topic such as the one with the new 'Menu' field using FF and the new field is not listed, if i click the refresh button within the help it appears. ?

The new topics that are not displayed in the TOC can be accessed via using the Index or search options but are still not shown in the TOC.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 2, 2017

The first thing to try is ask the developers to delete everything from the help folder and unzip again. Also can they access the help from a different machine?

Your second post seems like a caching issue.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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    P
    PDF BoyAuthor
    Known Participant
    June 2, 2017

    Hi,

    Yes they have removed everything and re applied it several times and even tried restarting forms etc and still the issue persists.

    Agree it does sound like a caching issue, and to be honest another tester can today see the new PIM module in the TOC using FF but i still cannot.

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