Responsive output not rendering on SharePoint

Forum|Forum|1 year ago
July 31, 2024
2 replies
553 views

The Responsive HTML output published to SharePoint from RH 2022 downloads the aspx files instead of rendering them. I confirmed with my IT admin that custom scripts are enabled and site collection permissions, etc., are active. Everything was working fine until 3 days ago. I have tried republishing after clearing the browser cache, recreating the master project, and the Output presets, but SharePoint still downloads the aspx files. I don't know what else to try to resolve this problem.

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Peter Grainge

Community Expert

Does the problem tie in to going to Update 4? You haven't said exactly which version.

Changes were made to Sharepoint outputs. See https://helpx.adobe.com/robohelp/kb/fixed-issues.html

I would suggest Adobe Support for this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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S

sprite253Author

Known Participant

I'm using version 2022.4.179, which was updated several days ago. Since then, I have republished a few times to update the content without issues. It just stopped working suddenly. I cannot figure out why the SP output aspx files show 'download.aspx' at the end of the URL. I contacted Adobe Support at tcssupp@adobe.com yesterday and await their reply.

Jeff_Coatsworth

Community Expert

See https://techcommunity.microsoft.com/t5/sharepoint/sharepoint-homepage-is-downloading-the-url-instead-of-opening-it/m-p/178941 - it's not a RH issue, it's a SP one.

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sprite253Author

Known Participant

Thank you, Jeff. I navigated to Site Pages and followed the remaining steps, but it didn’t make any difference. I have always published the responsive output from RH to a folder within the ‘Documents’ doc. library in SharePoint and had no issues opening the index.aspx file as a webpage until 3 days ago. I don’t understand why it broke suddenly. The URL of the index.aspx file shows ‘download.aspx’ at the end, along with a long alphanumeric UniqueID. This wasn’t the case 3 days ago when everything was working as expected.

Jeff_Coatsworth

Community Expert

Well, it stands to reason that if you haven't made any changes to the version of RH, then the issue is on the SP end of things - something must have changed in there. Try generating locally and see how it behaves - if everything works there, it's definitely on the SP end.

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