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Anonymous
April 28, 2011
Question

Review - Robohelp cannot access Acrobat.com

  • April 28, 2011
  • 7 replies
  • 1098 views

Hi all,

I have created an account at acrobat.com and am able to log into my space there. But when I try to upload a PDF for review over RoboHelp, then it always says that this is not a valid account.

We are behind a firewall (of course) and my admin has opened the acrobat.com site for me. Is perhaps any additional access required for RoboHelp to be able to connect to the acrobat.com site?

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    7 replies

    RoboColum_n_
    RoboColum_n_
    Legend
    April 28, 2011

    Can you access Acrobat.com from outside Robohelp? If so, do you have Acrobat X installed or TCS2 (which has Acrobat 9 Pro Extended). You much have either of this for the Acrobat review option to work.

      The RoboColum(n)   @robocolumn   Colum McAndrew
    Anonymous
    April 29, 2011

    Colum,

    yes I can log into acrobat.com using the browser without problems and see my webspace. I have TCS3 installed including Acrobat X.

    RoboColum_n_
    RoboColum_n_
    Legend
    May 3, 2011

    The only other thing I can think of is trying this from outside your firewall.

      The RoboColum(n)   @robocolumn   Colum McAndrew
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