RH 11 freezes when I try to import an htm file.

Are you seeing the Import dialog box, or do you never get to it?

If you never get to it, maybe the dialog box has wandered off your screen, in which case, try this:

1. Select File > Import > HTML/XML File.

2. Press the Window key and left arrow a couple of times. The dialog box should appear on your screen.

(Or if you don't have a Window key, you can do the following: Press Alt+Spacebar+M, then any arrow key, then waggle the mouse madly until the dialog box appears. Click to drop where you want it.)

Hi there

I can think of some things I'd be looking at.

Where is the file when you try to import it? If it's perhaps on a network drive, try moving it to a local drive.

As HTML files are imported, any assets that are linked (images, CSS, etc) are also imported. Perhaps RoboHelp is having trouble with the assets?

Where is your project located? Local C drive or on a network? If on a network, try moving it to the C drive and see if things improve.

As a last ditch way of getting the file "imported", assuming all else failed, I'd simply create a new topic and switch to HTML view. Then copy the HTML code from the page you are trying to import and paste it in to replace the existing topic code.

Cheers... Rick