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HelpAuthor1
Participating Frequently
Aug 5, 2014 7:53 PM UTC
Question

RH 11 Glossary not displaying in desktop view

I am on Windows 8, 64-bit, RoboHelp 11 (standalone). I've created a project and created some glossary terms. I've selected the glossary in the Single Source Layout and generated the project. When I view the project, I can view the glossary in Mobile and Tablet form, but the desktop view displays nothing when the Glossary link is selected. I am using the Theme2_Government responsive layout template. Any ideas I can use to troubleshoot this issue?

8/8/2014 - I'd like to add that the Index has the same issue. I've checked for updates; ensured that I am assigning the correct item etc.

Thanks in advance. Susan

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4 replies

Willam van Weelden
Willam van Weelden
Inspiring
Aug 11, 2014 7:53 AM UTC

We'll have to do some troubleshooting as I'm not sure where the problem could be. So here are a few questions to get started:

- Is it broken when viewed locally or also when it's on a server?

- Do you have any special characters in your glossary (/index) such as <, &, etc?

- If you open the help on a desktop but resize to get the mobile view, does the glossary work on desktop then or only when viewed on a mobile device?

Kind regards,

Willam

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HelpAuthor1Author
Participating Frequently
Aug 11, 2014 5:33 PM UTC

This actually applies to both the index and the glossary.

I've tested this locally, primarily, but if I open the published files on our server drive, the behavior is the same.

Occasionally, if I open the glossary in tablet or mobile view, I will resize it to desktop and it will display in the left column with no topic in the right side (which may be expected behavior).

I have no special characters that I know of in the glossary or index.

I've determined that we probably do not need the index or the glossary to display since I have those definitions in-line and a search field. I'd love to know how to remove the Index and Glossary links from the navigation in the template I am using (Theme2_Government). If I can't that is OK, but I would need to have it working correctly if it is included.

Thank you for your feedback and assistance. Susan

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Willam van Weelden
Willam van Weelden
Inspiring
Aug 26, 2014 7:37 AM UTC

Very strange. Do you get the same behaviour with the Theme1 layout?

For removing the index/glossary, see my webinar on this: http://www.wvanweelden.eu/blog/2014/08/20/recording-beyond-wizard-editing-html5-layouts-robohelp-11

Kind regards,

Willam

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