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HelpAuthor1
Participating Frequently
August 5, 2014
Question

RH 11 Glossary not displaying in desktop view

  • August 5, 2014
  • 1 reply
  • 338 views

I am on Windows 8, 64-bit, RoboHelp 11 (standalone). I've created a project and created some glossary terms. I've selected the glossary in the Single Source Layout and generated the project. When I view the project, I can view the glossary in Mobile and Tablet form, but the desktop view displays nothing when the Glossary link is selected. I am using the Theme2_Government responsive layout template. Any ideas I can use to troubleshoot this issue?

8/8/2014 - I'd like to add that the Index has the same issue. I've checked for updates; ensured that I am assigning the correct item etc.

Thanks in advance. Susan

This topic has been closed for replies.

1 reply

Willam van Weelden
Willam van Weelden
Inspiring
August 11, 2014

We'll have to do some troubleshooting as I'm not sure where the problem could be. So here are a few questions to get started:

- Is it broken when viewed locally or also when it's on a server?

- Do you have any special characters in your glossary (/index) such as <, &, etc?

- If you open the help on a desktop but resize to get the mobile view, does the glossary work on desktop then or only when viewed on a mobile device?

Kind regards,

Willam

H
HelpAuthor1Author
Participating Frequently
August 11, 2014

This actually applies to both the index and the glossary.

I've tested this locally, primarily, but if I open the published files on our server drive, the behavior is the same.

Occasionally, if I open the glossary in tablet or mobile view, I will resize it to desktop and it will display in the left column with no topic in the right side (which may be expected behavior).

I have no special characters that I know of in the glossary or index.

I've determined that we probably do not need the index or the glossary to display since I have those definitions in-line and a search field. I'd love to know how to remove the Index and Glossary links from the navigation in the template I am using (Theme2_Government). If I can't that is OK, but I would need to have it working correctly if it is included.

Thank you for your feedback and assistance. Susan

Willam van Weelden
Willam van Weelden
Inspiring
August 26, 2014

Very strange. Do you get the same behaviour with the Theme1 layout?

For removing the index/glossary, see my webinar on this: http://www.wvanweelden.eu/blog/2014/08/20/recording-beyond-wizard-editing-html5-layouts-robohelp-11

Kind regards,

Willam

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