Skip to main content
Participant
December 10, 2015
Question

RH-11 is unable to create Html files for one of the MS Word documents. What could possibly be the issue?

  • December 10, 2015
  • 1 reply
  • 454 views

For one of the Word documents, RH-11 throws up an error when I try to create html files using the Primary html layout link. It's a small 50 page document about 5MB in size. What could possibly be the issue?

This topic has been closed for replies.

1 reply

Willam van Weelden
Inspiring
December 10, 2015

What's the error? And what happens after you get the error?

Is it only this specific output or do you experience this problem with other outputs as well? (Try one of the sample projects.)

Participant
December 10, 2015

Thanks for your response William. I am facing this issue only with this particular document.

After importing the Word document, when I click the Responsive HTML 5 link, after some seconds RH-11 just stops and displays the message "Adobe RoboHelp 11 has stopped working. Windows can check online for a solution to the problem."

Jeff_Coatsworth
Community Expert
Community Expert
December 10, 2015

Does it behave any differently if you set up the new project, import the content, save the project and then try doing the HTML5 SSL?