RH-11 is unable to create Html files for one of the MS Word documents. What could possibly be the issue?

Forum|Forum|10 years ago
December 10, 2015
1 reply
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For one of the Word documents, RH-11 throws up an error when I try to create html files using the Primary html layout link. It's a small 50 page document about 5MB in size. What could possibly be the issue?

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Willam van Weelden

Inspiring

What's the error? And what happens after you get the error?

Is it only this specific output or do you experience this problem with other outputs as well? (Try one of the sample projects.)

H

harshk54945215Author

Participant

Thanks for your response William. I am facing this issue only with this particular document.

After importing the Word document, when I click the Responsive HTML 5 link, after some seconds RH-11 just stops and displays the message "Adobe RoboHelp 11 has stopped working. Windows can check online for a solution to the problem."