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A
Anonymous
January 15, 2015
Question

RH 11 WebHelp - TOC, index, and search do not work in FireFox 35

  • January 15, 2015
  • 13 replies
  • 3357 views

Hi,

This morning I compiled WebHelp and opened it in FireFox (FF) 35. The left pane with the TOC panel is blank. Index and search are blank, too. This appears to be an issue with FF 35. Help will open in FF 34 without any issues. Help also opens in IE and Chrome without problems. I tested this on multiple machines and both versions of FF. None of my RH or FF settings were changed. The only difference was the FF auto update yesterday.  Does anyone have any idea how this can be fixed?

Thanks,


Tammy

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    filePro
    filePro
    Participant
    January 16, 2015

    I am also experiencing this issue.  I was in the middle of making a new WebHelp manual and testing it when FireFox decided to do an update to 35.0 and now the TOC and Index sections are blank.  I sure hope this gets fixed quick.  Some on suggested posting a bug in the webcompat.com page to start the conversation as it would take both parties to work on the compatibility.  I went there and it seemed over my head so maybe posting the suggestion here will allow someone else to give it a go.

    A
    Anonymous
    January 16, 2015

    As suggested, I notified Adobe. Support escalated the issue last night to their product team.

    Thank you all so much for your assistance!

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 15, 2015

    First thing to do is determine if this is project specific or general. Generate an output from one of the sample projects and see what happens.

    Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    January 15, 2015

    Hi,

    Thanks for the response.

    I tested both of the sample projects just now. Unfortunately, they have the same problem.  No TOC, Index, Glossary or Search ability. I did not make any changes. All I did was open the project and did a WebHelp compile.

    Tammy

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