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A
AIR-Chayah
Inspiring
November 30, 2015
Question

RH 2015. Cannot move topic in Project Manager HTML Files (Topics) view

  • November 30, 2015
  • 1 reply
  • 751 views

RH 2015. Project Manager, HTML Files (Topics) view.

  • We've got a folder that contains more than 40 topics.
  • We have a topic that we want to move. The file name begins with "U", which puts the file at the bottom of the list.
  • When we scroll to the topic, we can no longer see the folder name or any folders that precede the current folder. For example, I've selected file "Using ..." in the Loss Analysis folder and can no longer see the Administration folder in the Project Manager tree.
  • When I drag the folder up, I get the "can't move this icon". In other words, RoboHelp doesn't scroll upwards as I drag the
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1 reply

A
AIR-ChayahAuthor
Inspiring
November 30, 2015

Continued from previous post. Couldn't find a way to undo the post after I inadvertently clicked Enter.

....RoboHelp doesn't scroll upwards as I drag the pointer upwards.

  • We can easily drag the pointer downwards and move the topic to a folder below the current folder, because the folders are visible in the Project Manager pane.
  • We looked up some old RH training materials and saw that we could accomplish our goal via the Topic List (highlight the topic and drag to the target folder).
  • We also saw that we could reverse the alphanumeric sort order (to put the "Using" file at the top of the Loss Analysis folder and then drag it to a folder above it.

I'm fairly sure that RH scrolled upwards in previous versions. So I wonder whether this is a known bug?

Carol

surbhi_maheshwari9120543
Community Manager
surbhi_maheshwari9120543Community Manager
Community Manager
December 8, 2015

Hi,

I have never encountered such a situation while working with RoboHelp.

Can you please share the screenshot of project manager when you can scroll upwards?

Looking forward to resolve this issue ASAP.

Regards,
Surbhi Maheshwari

A
AIR-ChayahAuthor
Inspiring
December 8, 2015

Good morning, Surbhi.

Here are the screens. This one shows the top part of the folder where you can't see the target folder, Administration, above it.

This is the lower part of the folder. I highlighted Selecting Loss Perspectives so you can see that this a view of the same Loss_Analysis folder.

This screen capture shows the file beginning with "W" that I want to move to "Administration". When I start to move it, the circle with line icon appears. In fact, this morning, with great difficulty, I was finally able to get that 'negative' icon to change to the Cursor-move icon shown in the screen after this one, until I was able to get to the Administration folder.

This screen shows what happens when I drag "Add New Demand Surge" to the Activity Monitor Folder. It works much better because both the source file and the folder are visible at the same time.

Therefore, I suspect that this is not a bug, but a not-friendly user design.

Carol

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