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writer0101
Inspiring
July 7, 2015
Question

RH 2015 Crashes

  • July 7, 2015
  • 2 replies
  • 1354 views

I am running Tech Comm Suite 2015 but currently only using RoboHelp, which is why I am posting in this forum. I have a 64-bit OS running Windows 7 with Service Pack 1. I have 138 GB of free space on my hard drive and 8 GB of RAM.

When  I am editing the style sheet in Code Editor and have a few topics open so I can see the results of my changes, without warning, RH closes. This has happened repeatedly. Is there anything I can do to prevent this from occurring?

This topic has been closed for replies.

2 replies

C
CarolW
Inspiring
July 30, 2015

I'm also experiencing a lot of crashes with increasing frequency, particularly when editing links, variables, and glossary items in snippets.

I'm on Windows 8.1

karinw10846110
karinw10846110
Participating Frequently
July 30, 2015

CarolW,

At the suggestion of Surbhi in Tech Support, I deleted the *.cpd file and I uninstalled and reinstalled RH twice. I have Tech Comm Suite 2015. When I went to uninstall the first time, I noticed that, for some reason, RoboHelp 11 was installed as well. I uninstalled that, too. Note, however, that after I reinstalled the second time, I had to get my *.cpd file out of the recycle bin because none of my HTML files or style sheets appeared in my file list in the left pane in RH.

Since the second reinstall, RoboHelp has only crashed twice a day, which is some improvement. Because I have finally delivered my project after many, many extra hours of work because of these crashes, I am onto another project for now and have not had to wrestle with RH for the past two days.

Lore

Captiv8r
Captiv8r
Legend
July 30, 2015

Questions here.

Where are your projects? Local C drive or are they on a Network Drive? If on a Network Drive, try moving them to the C drive and see if things improve.

Secondly, do either of you see a few red squares in your topics when you are making edits? I've seen projects that crash and burn because they are full of WebHelp output files. The red squares in the topics are pretty much a dead giveaway this is the case.

Cheers... Rick

W
writer0101Author
Inspiring
July 7, 2015

RH has now crashed again. This time I was editing the HTML code. No style sheet was open. Part of an error message appeared stating, "A required resource..." but the rest of the message was obscured by a gray bar, although the OK button was accessible. Is anyone else having similar issues?

W
writer0101Author
Inspiring
July 8, 2015

RH has crashed again when I was editing the HTML code. This time I had the style sheet open in Notepad++ because I was hoping that would help. There was no error message. RH just closed.

surbhi_maheshwari9120543
Community Manager
surbhi_maheshwari9120543Community Manager
Community Manager
July 8, 2015

Hi,

Can you please create and share the dump file (from Task Manager)for RH and send it to me at sumahesh@adobe.com

It should not happen because of editing the css or anything in editor.

Also please send me the snapshot of when RH crashes.

Thanks,
Surbhi Maheshwari

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