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AnnOlogy
Participant
May 24, 2017
Question

RH 2015: How do I get Word 2016 imports to work?

  • May 24, 2017
  • 1 reply
  • 381 views

RH says it can't find Word on my PC. Can't update in RH (option greyed out) or Bridge - it can't check for updates

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 24, 2017

Sorry but what has Bridge got to do with RoboHelp?

What updates do you have installed?

If you have Update 4, there are no more. If you are on a lower update, then do you have admin rights on the PC. If you don't then you need an admin to log in. If you do have admin rights, try the downloading the update and applying it.

Post back if nothing there works.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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AnnOlogyAuthor
Participant
May 24, 2017

Thanks for responding. I just tried everything Adobe to see whether I could update anything.

I set up a chat session on the Adobe web site with a very helpful assistant. The RoboHelp  update issue was resolved by editing AdobeUpdaterAdminPrefs.dat according to the instructions I was given. I was then able to update to SR 4.1. I still have to l try importing a 2016 Word file into RoboHelp.

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