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Tejas Dandekar
Tejas Dandekar
Inspiring
January 22, 2018
Question

RH 2017 - Single help URL catering to 2 clients

  • January 22, 2018
  • 1 reply
  • 329 views

Hello,

Can we handle such a scenario by using any properties in RH?

We have a responsive help output: http://help.ipaddress.com/productname/page.htm

We have 2 clients Client A and Client B.

Client A should view Topic 1 through Topic 20.

Client B should view Topic 1 through Topic 20, except, Topic 7 and Topic 13.

Challenge: We have a static help URL that is common to all viewers/users. Is it possible to filter content based on the client and topic?

Any suggestions/pointers would be helpful.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 22, 2018

I think the answer to that will be that it is not possible.

Using filtering I understand that it is possible to open responsive help with a fllter applied. How was covered elsewhere in the forum quite some time ago. However, once the user is in, they can remove the filter. Even to do that would require a different URL for those who are to see the full help and those who are to see the filtered help.

I rather think the solution will be that when installing your software, the developers need to find a way to apply different URLs and you create different outputs.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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