Known Participant

Question

RH 2019.0.14 New UI | freezes when trying to move one Topic up or down in the Contents pane

Forum|Forum|2 years ago
October 26, 2023
7 replies
409 views

I try to move a Topic, let go and I get the "Moving" popup in the lower right part of the screen and it has been over 30 minutes ...

This may end up being a technical troubleshooting question, so I'll add:

I'm running Windows 10
I am not an Administrator for this laptop

Thanks again folks for all your help so far!

This topic has been closed for replies.

A

Amebr

Community Expert

Also note, you only need admin rights to install Robohelp. (And open the application once, just to make sure everything gets written to registry etc correctly).

Then you can use your regular, locked down, account to use it day to day.

Peter Grainge

Community Expert

I'm not saying the admin rights is definitely the cause and it maybe that things are set up so that RoboHelp is installed with admin rights. Simply it is important to check that with your IT.

Are other things working OK?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

C

cp11Author

Known Participant

Everything is very iffy ... I had to create a new login because my other AdobeID can't log into the community. But I had posted about RH can only a limited number of html files to be used as topics, while the lates RH, on a different laptop can import 685 html topics in a few seconds. So now I'm reaching out to my IT contacts to build a case of what is needed to get RH and Captivate working issue free.

Peter Grainge

Community Expert

Yes but as in the other thread, the import issue could be a bug. Post back when you know more.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Jeff_Coatsworth

Community Expert

Source control like GIT or SharePoint etc. Some software that requires you to check out topics before being able to work on them in RH.

C

cp11Author

Known Participant

Hi Jeff, I am working locally with RH. I have not yet published to a server, nor am I involved in working with RH and SP.

Peter Grainge

Community Expert

In that case speak to your IT. It remains the case admin rights are required.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

RoboHelp must be installed with admin rights. I don't know what you mean by Software Centre.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

C

cp11Author

Known Participant

Hi Peter,

From the horse's mouth: Your organization's IT admin uses Software Center to install applications, software updates, and upgrade Windows.

Unless folks work for a large org, they've never heard of it.

Take care

Jeff_Coatsworth

Community Expert

Any source control at play here too?

C

cp11Author

Known Participant

Thanks Peter and Jeff, in general for your prompt and outstanding help!!

With my issue here:

I installed RH using using Software Center; again, I am not an Administrator.
Installed locally.
Not sure what you mean by "source control" Jeff.

Take care

Peter Grainge

Community Expert

Was RoboHelp installed by an admin, that's a must?

Is the project on a local drive? Whilst the new UI versions can run on a network, it is then dependent on your network speed?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded