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isabelleg85447096
isabelleg85447096
Inspiring
October 9, 2018
Answered

RH 2019 error message | An alt attribute must be present...

  • October 9, 2018
  • 1 reply
  • 3699 views

Hi Everyone,

Wondering if anyone can help me with an error message I'm seeing in RoboHelp 2019 (not classic). I don't understand what the message is saying or what the problem is.

I pasted images into a topic. In Author view the topic looks fine. In Preview view I can see broken image links. Because these are missing from Author view I can't delete them. When I look at Source view there is an error message.

In Source View:

I see an error message but I don't know what an alt attribute is, why it might be missing, nor how to fix the issue.

"An alt attribute must be present on <img> elements. "

In Author View the page looks perfectly fine:

In Preview View the page is not OK:

I have saved all changes, even closed and reopened RH.  Note that the "unsaved changes asterisk" is missing and that corroborates that changes made to the topic are saved:

Does anyone know what's going on here?

Thank you!

This topic has been closed for replies.
Correct answer Peter Grainge

Author View (looks fine):

Preview View (has broken image icon that I can't get rid of):

This is the Source View for that part of the Topic:


Delete from < span> to < / span >inclusive with image81.gif in it. That should

get rid of the problem. Use CTRL X to remove it, then it will be on the

clipboard if needed.

Peter Grainge

www.grainge.org

@petergrainge

Post edited to show span tags as they were removed by forum. I have added some spaces to try to stop their removal.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 9, 2018

Select the image and look in Properties > General. There you will see an Alternate Text field. That should be completed for the benefit of those with visual impairment.

That said, I just inserted an image and left the field blank and it still works in preview. That means that the issue is something else.If you click the image, in Properties > General you should see its location. Is that correct?

Try using the Insert Image icon to see if that makes a difference.

Let us know if that helps.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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    isabelleg85447096
    isabelleg85447096Author
    Inspiring
    October 9, 2018

    Hi Peter,

    Looking more carefully it seems like the error message is appearing for the images that are correctly displayed.

    Seems like the real issue, the broken image icons, is separate. They don't exist at all in the Author view, only in Preview View. This is how the project converted and also appears in my backup file.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 9, 2018

    The Alt Text message will appear for any image where that field is blank.

    So you are seeing some or all images in Preview but not Author view, correct? It was the other way earlier.

    Is there a path showing in Properties for the image if you click on it and is that where the image is in File Explorer?

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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