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juliec18791782
juliec18791782
Inspiring
April 11, 2020
Answered

RH 2019 (Full) - Upgraded RoboHelp Project Fails to Generate - Indexing References

  • April 11, 2020
  • 12 replies
  • 1231 views

Hello,

I have upgraded a number of RoboHelp 2017 Projects to RoboHelp 2019 Classic and then to RoboHelp 2019 Full. Only one project is giving me issues when generating.  It never gets past the Responsive HTML5 Indexing References state.  I click the i for more information but nothing opens. 

Any suggestions?

Thanks, stay safe and healthy.

Julie

    This topic has been closed for replies.
    Correct answer Peter Grainge

    The problem proved to be the upgrade of the image maps. What is being investigated but removing them allowed the help to generate.

     

    12 replies

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    juliec18791782
    juliec18791782Author
    Inspiring
    April 11, 2020

    Sorry if it was duplicated. I searched for multiple terms in the forum hoping to stumble across something. I just tried a new preset and that didn't work. I tried generating without an index and that didn't work. I have gone through the whole project upgrade process a second time and that didn't work.  Thanks for even looking--tomorrow or whenever!  It is much appreciated.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 11, 2020

    I'll look in the morning but pretty sure someone asked the exact same question. Not sure but I have a hunch the answer was as simple as creating a new preset.

     

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