(RH 2019, new UI) Search performing poorly

Okay, I'll test it out in 2020.

Thank you, Peter. Will let you know how it goes.

As I said earlier, Adobe advises that search is improved in 2020. Whether or not that will fix it for you is another matter. 

You could install the trial to see. Backup your projects first though in case you stick with 2019. If you don't have a subscription, you can still use the trial for 30 days.

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See www.grainge.org for free Authoring and RoboHelp Information

PS:  I've tested this both locally and on our network. Same results. 

Hi, Jeff and Peter.

It took a while, but IT finally did the uninstall / update 14, as instructed by Peter.

But now RH search is performing even more poorly. Before, the exact match would appear six down from the top (see my screenshot, in my initial question). Now, there's no exact match in the top 20 results. (See screenshot, below.)

What should I do next?

Thanks!

Excellent, Peter, will do all of that.

Thanks!

I think the message is something internal and you have a ticket raised for that.

Suggest to IT that instead of upgrading they uninstall, follow the link Jeff gave you and install Update 14, it is in fact a full install. It won't affect your projects.

Also be aware that a lot of search improvements have been made in 2020. I can't say if they will fix your issues but if you are on subscription, that could be worth pursuing.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Sounds good, Jeff. I'll get on it.

Thank you!

That's always the first step imho! ;>)
Sometimes it takes going to the most current version (TM) to resolve something when dealing with an older version's issue (like RH2019)

Yes I am. I've got a ticket started for them.

(In the past month, I've had some strange Adobe behavior on my laptop, ever since I had Adobe Captivate installed. Maybe something went awry.)

Would you say updating RH is the necessary next step in troubleshooting for my forum question? 

Are you running in a corporate environment? If so, harrass your IT folks.
Have you tried going through the https://www.adobe.com/support/robohelp/downloads.html route?