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isabelleg85447096
isabelleg85447096
Inspiring
October 11, 2018
Answered

RH 2019 | Output possible missing files

  • October 11, 2018
  • 2 replies
  • 778 views

Hello,

My dev team is trying to work with WebHelp output from the new 2019 RoboHelp.

They tell me there are 2 missing js files.

whtagdata.js

glo.new.js

I can confirm that these files do not exist anywhere in the project folders or output folders. 

Are these files necessary?

If yes, they're auto generated so what have I done wrong in the Output settings?

Can anyone here help with this disconnect?

Thank you

This topic has been closed for replies.
Correct answer isabelleg85447096

This happened because dev team didn't have the new CHIs for RH 2019.

The CHI folder is included when you install RH2019 and is probably in your c drive.

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 28, 2022

With anything like this it's a case of try it but make sure you have backups in place before you start.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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isabelleg85447096
isabelleg85447096AuthorCorrect answer
Inspiring
October 18, 2018

This happened because dev team didn't have the new CHIs for RH 2019.

The CHI folder is included when you install RH2019 and is probably in your c drive.

J
jenniferc89874448
Inspiring
February 28, 2022

I know I'm several years late in reply to this post, but I'm currently having the same issue. Wondering if anyone can tell me if copying the glo.new.js file from another project is problematic in any way. Our developers have tested it and it seems to work.

J
jenniferc89874448
Inspiring
February 28, 2022

Edit-- they haven't tested it yet-- wondering if there is any logic that might prevent this from working.

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