RH 2019 PDF Output - no cover page or master page

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I'm trying to generate PDF output from RH 2019.

I've configured a Cover Page and a Master Page in the Printed Documentation output settings, but when I generate and view the PDF, there is no cover page and the topics don't use the correct master page.

Any thoughts?

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Peter Grainge

Community Expert

Classic or new UI?

Have you applied Update 3?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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mikel60656858Author

Participating Frequently

When I originally made this post I had not yet installed Update 3, but I then did install Update 3 after your suggestion.

Now after upgrading, I can't generate the printed output at all. I get the following error: Failed to combine files into PDF.

So, now I'm at more of a loss.

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mikel60656858Author

Participating Frequently

I did some more testing... Deleted the preset and then created a new PDF output preset from scratch. If I don't make any changes, the output generates fine. If I do make a change (say define a Cover Page or deselect Include Index) it fails with that error.

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