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R
R McF
Inspiring
July 18, 2022
Question

Rh 2020.8.34 Responsive HTML5 Output not working

  • July 18, 2022
  • 1 reply
  • 197 views

I updated  Rh to 2020.8.34 last week.  I cannot get the Responsive HTML5 Output to produce anything.  It just stays at Starting generation...

Has anyone else seen this?

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    1 reply

    P
    Peter Grainge Rh
    Participant
    July 19, 2022

    Is it just this project or any project? Try the About RoboHelp sample project. Click Open Project to open File Explorer. Locate Documents and then My RoboHelp Projects.

     

    When you say updated, do you mean from an earlier update of 2020 or an earlier version such as 2019 or a Classic version?

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

     

    R
    R McFAuthor
    Inspiring
    July 19, 2022

    @Peter Grainge Rh, 

    This project was created in Rh2020 almost 2 years ago and it was updated from 2020.7.xxx last week when I updated to 2020.8.34.

    This morning, I did as you suggested and choose another project to create an output.  It generated the output without an issue.

    I opened the project that had issues generating an output yesterday, went to Output > Responsive HTML5 > choose a different folder for the Output path and it generated the output.  I am not sure what has changed except a hard reboot, different output path folder, and me walking away for the night! 

    Thank you for your response.

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