RH 2020.8.34 - Your browser is not supported error when connecting to Salesforce

Forum|Forum|1 year ago
May 21, 2024
3 replies
326 views

When creating a publish profile to connect to Salesforce, I get the following error:

Any idea why this happens and how to resolve it?

This is observed when I enter the SF URL and credentials to connect/login.

Few days back I was able to connect to SF successfully.

This topic has been closed for replies.

Peter Grainge

Community Expert

Answer removed. It was posted to the wrong thread.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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T

Tejas29291213dawyAuthor

Participating Frequently

I see the same issue in RH 2022 update 4 as well when connecting to SF. @Peter Grainge did you say RH 2022 update 4 has a solution? Could you point me to that?

Peter Grainge

Community Expert

I have amended my reply as it was a mispost. My apologies.

If you are on the latest version of Edge, then you need to go to Support.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

I saw your first image recently after rebuilding a machine. It was using Edge but it had not updated to the current version at that point. It worked fine after updating Edge.

Beyond that I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

T

Tejas29291213dawyAuthor

Participating Frequently

I could somehow try to log in to SF but now I get this message:

Any pointers anyone?

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