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RH 2020 - 'Java not found' when generating PDFs

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Hi all,

Just installed the new RH 2020. Since, it's ran sluggishly - and when generating a PDF, it says ''Java not found' in the log.

Is my system's Java out of date?

Thanks.

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Peter GraingeCorrect answer

Community Expert

You are showing a link to the Java Development Kit. You require the Java Runtime Environment.

Java SE Runtime Environment 8 - Downloads | Oracle United Kingdom

You may require a different link as the above is for the UK but it is the Runtime Environment you need.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Amebr

Community Expert

I think you installed the 32-bit version. Can you try the 64-bit version instead?

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defaultowt54o07xq5h

Participant

Quick update here - I just ran into this same issue (I'm on a Mac fwiw). I followed the suggestions here to install the latest JRE (runtime environment). However I still had the same problem.

Spoke with Adobe Support and they suggested installing the latest JDK (development kit).

After installing the latest JDK I was able to successfully save PDFs.

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Peter Grainge

Correct answer

Community Expert

You are showing a link to the Java Development Kit. You require the Java Runtime Environment.

Java SE Runtime Environment 8 - Downloads | Oracle United Kingdom

You may require a different link as the above is for the UK but it is the Runtime Environment you need.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Radhika5D0A

Participating Frequently

Thank you @Peter Grainge for the suggestions. I am able generate the PDF.

Regards,

Radhika

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Peter Grainge

Community Expert

Please see the other replies in this thread. The most likely reason is that you have installed the wrong version, 32 bit rather than 64 bit or the other way around.

Also see this page for full instructions. PDF Output (grainge.org)

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Radhika5D0A

Participating Frequently

Thanks @Peter Grainge . I did install the 64 bit version of JAVA.

The following versions:

from https://www.oracle.com/in/java/technologies/javase/javase-jdk8-downloads.html

and

https://www.oracle.com/in/java/technologies/javase-jre8-downloads.html

My system configuration:

Also referred PDF Output (grainge.org)

Regards,

Radhika

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Peter Grainge

Community Expert

Good news.

For anyone else reading this thread, I have been advised that no path is required by RoboHelp to Java.

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Peter Grainge

Community Expert

My path is also C:\Program Files (x86)\Common Files\Oracle\Java\javapath.

It will be interesting to see what Support come up with.

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Amitojsingh

Adobe Employee

Please install 64bit version of Java 8 and above. Let us know if that resolves the issue.

thanks

Amitoj Singh

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Ioana_St

Inspiring

I confirm that it works after uninstalling the 32-bit version and installing the 64-bit version. Totally a user error problem on my side!

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Ioana_St

Inspiring

Please post back when you hear from support! I'm also having the same issue (same version as you, 1.8.0 261). The installer had already added an entry in the system PATH variable (pointing to C:\Program Files (x86)\Common Files\Oracle\Java\javapath) and I tried adding the Java folder (C:\Program Files (x86)\Java\jre1.8.0_261\bin) to JAVA_HOME and JRE_HOME, to cover all bases... no luck.

If I check the java version in a cmd, it works.

C:\Users\ioana>java -version
java version "1.8.0_261"
Java(TM) SE Runtime Environment (build 1.8.0_261-b12)
Java HotSpot(TM) Client VM (build 25.261-b12, mixed mode)

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adamm45990798Author

Known Participant

Support are investigating now and will come back to me. Will let you know when I've found out more.

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Peter Grainge

Community Expert

That's the version I am on now and I can generate a PDF document. Please let us know what support say.

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adamm45990798Author

Known Participant

Hi Peter. Thank you for your response.

I am running the latest version of Java 8 - which is higher than the version specified in the topic:

I will get in touch with technical support.

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Peter Grainge

Community Expert

RoboHelp itself does not need Java so anything you have there should not affect performance. Did you install to the default location with admin rights?

Generating a PDF does require Java. Open the About RoboHelp sample project and look at the PDF Output topic. It's explained there.

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