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va0671
va0671
Participant
March 23, 2021
Question

RH 2020 on Mac - 'Java not found' when generating PDFs

  • March 23, 2021
  • 5 replies
  • 591 views

Hi,

I know this problem has been solved before on Windows machines. It shouldn't be any different on my Mac, but I cannot figure it out. I installed the macOSx64 JRE installer from :

https://www.oracle.com/in/java/technologies/javase-jre8-downloads.html .

I also receive a Java Not Found error when trying to generate a PDF from the sample Compass Travel project.

 

If no path is required by Robohelp, then as long as I have the correct version of JRE it should run. Right?

 

Thanks,

Gina

 

    This topic has been closed for replies.

    5 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 1, 2021

    You bet - Tracker (https://tracker.adobe.com/)

    davidk99046111
    davidk99046111
    Inspiring
    March 31, 2021

    The only way i can generate PDFs after upgrading to Big Sur is to open robohelp from the terminal - this solution came from adobe support.  Mac changed how it handles java - lots of applications are having that issue, not just the rh.

     

    1. Open Terminal
    2. Open your smart finder
    3. Go into the Robohelp Folder applications (you should see Robohelp 2020, readme, unstall robohelp)
    4. Drag and drop the RoboHelp 2020 icon into your terminal
    davidk99046111
    davidk99046111
    Inspiring
    March 31, 2021

    typing too fast

    step 3 - go into your applications folder, then in the robohelp folder.  there you will see the rh2020, readmen, and uninstall options)

    va0671
    va0671Author
    Participant
    April 1, 2021

    I have applied Patch 4 and followed Peter's instructions on www.grainge.org. These didn't work.

     

    Launching the application from terminal worked. It worked except I had to open the Package Contents and run it from there. See Part 2 of the following instructions:
    https://www.wikihow.com/Open-Applications-Using-Terminal-on-Mac

     

    Do you know how I can enter this as a ticket to be addressed with Adobe? I shouldn't have to run Terminal to use the software.

     

    Thanks!

     

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 31, 2021

    Also did you look at the other items I pointed you to. I do think this one will help.

     

    PDF Output (grainge.org)

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 31, 2021

    Have you applied Patch 4 now too?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 23, 2021

    Big Sur? All updates applied? This has been covered in a thread. Also see PDF Output in the RoboHelp Tour on my site.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    va0671
    va0671Author
    Participant
    March 31, 2021

    I have all OS updates installed. My mac isn't recognizing my set variables. I'm still trying to figure it out. Meanwhile, I cannot generate pdfs at all. I entered a ticket a week ago, but haven't heard back. This may be more of a Mac OS issue. I wonder if any other RoboHelp2020-Mac users have experienced the same setbacks.

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