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martinl83372021
Inspiring
March 15, 2021
Question

RH 2020 online review - invitation link not letting reviewers into review space

  • March 15, 2021
  • 13 replies
  • 359 views

Hi, Everyone.

 

I'm using the RH 2020 online review feature for the first time. My reviewers have received the invitation link and have registered themselves for Adobe IDs. 

 

But they get an error message when clicking the link:  “You can’t access this link” 

 

I've tried both types of invitation:  Public and Invite-only. My reviewers get the same error with each type.

 

Any advice for me? Thank you!

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    13 replies

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    M
    martinl83372021Author
    Inspiring
    March 16, 2021

    Good question, Peter. Yes, I did use their email addresses that are tied to their Adobe IDs.

     

    Thanks for offering to set up a small review! My email address is [PII removed by moderator - DM Peter direct or e-mail through his site] 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 16, 2021

    When you created the review, did you use the Adobe ID email addresses for the users who cannot log in. I think that email address must be used to verify it with their login.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 16, 2021

    I am inclined to suggest Adobe Support but given you have another issue with the review, I suggest you try again after fixing that.

     

    If you would like to email me your Adobe ID address, I will set up a small review to check it works. 

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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