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J
joannah98656944
Inspiring
May 10, 2021
Answered

Rh 2020 Update 4 - Publishing RH Output as a Salesforce KB Article

  • May 10, 2021
  • 5 replies
  • 470 views

I have configured everything successfully and I am just in the process of creating my output preset. And I click on Articles tab and I have this screen. So my question is, will each if the topics be a separate article? It looks like the answer is yes. So if I want all my topics to be one kb article I need to have one RH Topic? 

      This topic has been closed for replies.
      Correct answer Pankhuri S

      Hi Joannah, 

      Yes, each topic becomes one KB article, so you will need to have one RH topic to publish one KB article.

       

      Thanks and Regards,

      Pankhuri Saxena

      5 replies

      P
      Adobe Employee
      Pankhuri SCorrect answer
      Adobe Employee
      May 10, 2021

      Hi Joannah, 

      Yes, each topic becomes one KB article, so you will need to have one RH topic to publish one KB article.

       

      Thanks and Regards,

      Pankhuri Saxena

      J
      joannah98656944Author
      Inspiring
      May 10, 2021

      Thank you Stefan, that answers my question. We are using Salesforce Classic Knowledge so I won't be able to do this. That's a shame!

      J
      joannah98656944Author
      Inspiring
      May 10, 2021

      Yes I read that and I don't know what Lightening Knowledge is. So this is what prompted my question about whether or not you had to be using Salesforce Lightening. We are using Salesforce Classic. I will follow Peter's suggestion and ask Adobe Support.

      S
      Community Manager
      Stefan GentzCommunity Manager
      Community Manager
      May 10, 2021

      Lightning is the new generation of the Salesforce knowledge base portal (the older one is “Salesforce Classic Knowledge”).  You will need it, as the old Salesforce classic is not supported.

      Maybe this article is helpful for your IT:

      How to Transition to Lightning Experience

       

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      May 10, 2021

      This is a recent feature and unfortunately the forum is mostly supported by the same small group of users. 😞

       

      I have no knowledge of this feature so I think you best option is to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

      ________________________________________________________
      See www.grainge.org for free Authoring and RoboHelp Information 

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      J
      joannah98656944Author
      Inspiring
      May 10, 2021

      Further to this I have another question. We are using Salesforce Classic. Does Robohelp only support publishing output to Salesforce Lightening?

       

      S
      Community Manager
      Stefan GentzCommunity Manager
      Community Manager
      May 10, 2021

      To create a connection with Salesforce Knowledge Base, you need to set up your account with Lightning Knowledge enabled. For more details, see Set Up Accounts with Salesforce.

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