Participant

Question

RH 2022.3.93 Error generating Word Document

Forum|Forum|2 years ago
December 4, 2023
4 replies
481 views

Hello. I get the following error when attempting to generate a Word document.

ENOENT: no such file or directory, lstat 'C:\Users\lanal.JSE\AppData\Local\Temp\RHTMP\WordDocHkgpF4\PTS_Bonds.docx'

regards Lana

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Peter Grainge

Community Expert

There are two forum search boxes. Enter ENOENT in the lower one.

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Peter Grainge

Community Expert

What folder is specified in the preset?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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L

Lana_RHAuthor

Participant

the preset displays the following folder : C:/LTL2022/BONDCCP/BONDCCPWord/

Peter Grainge

Community Expert

That's valid so try the search I suggested. After that I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

I am dubious you can generate to that folder. Try C:\DocTest to see what happens.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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Lana_RHAuthor

Participant

Hi Peter. I have not set that up. My output folder is on my local C drive. Robohelp automatically generates the output first to the appdata folder.

Jeff_Coatsworth

Community Expert

Make sure you have enough rights to be able to create folders/files in that hidden Appdata directory.

L

Lana_RHAuthor

Participant

I do have rights because exactly two of my 15 projects compiled successfully to that folder.

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