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Participating Frequently
April 10, 2023
Question

Rh 2022 - Java issues when publishing to PDF

  • April 10, 2023
  • 1 reply
  • 240 views

Hello,

 

My setup:

 

1. Mac BigSur 11.3.1

2. Rh 2022.2.24

3. Java installed thus:

 

  • % echo $JAVA_HOME
  • usr/libexec/java_home
  • % java -version  
  • java version "1.8.0_361"
  • Java(TM) SE Runtime Environment (build 1.8.0_361-b09)
  • Java HotSpot(TM) 64-Bit Server VM (build 25.361-b09, mixed mode)

 

4. Rh prefs set to point java path to:

         /usr/libexec/java_home

 

5. New Rh project with only  1 topic for testing

 

I'm getting java errors, as some have previously:

 

dlopen(/Applications/Adobe RoboHelp/Adobe RoboHelp.app/Contents/Resources/app.asar.unpacked/node_modules/java/build/Release/nodejavabridge_bindings.node, 1): Library not loaded: @rpath/libjli.dylib Referenced from: /Applications/Adobe RoboHelp/Adobe RoboHelp.app/Contents/Resources/app.asar.unpacked/node_modules/java/build/Release/nodejavabridge_bindings.node Reason: image not found

Java not found. See if Java 1.8(64-bit) or higher is installed and JAVA_HOME environment variable is also set.

Java installation could not be verified. See output logs for more details.

Failed to generate pdf-test. Check log for more details.

 

Now some questions:

1. I thought this was the log; where are these other logs?

2. Why is Robohelp complaining about Java when my setup steps seem to have addressed these? What am I missing, please?

 

3. I've searched and tried various fixes suggeste, including updating various profile files, but this seems to be an issue going back through previous versions, so it it Rh, MacOS, or java causing the issues?

 

4. Is there an anti-PDF conspiracy afoot..?

 

5. Can this please be sorted to avoid dependencies like this? I just want to get on with using the tools, not spend 3 days installing them. Word is calling my name at this point...

 

Any help greatly appreciated. I may have to fire up Windows again otherwise..

 

Thanks

 

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
April 10, 2023

Did you see this thread? - https://community.adobe.com/t5/robohelp-discussions/rh-2020-java-not-found-when-generating-pdfs/m-p/11292797#M131591

 

You might also want to contact the RH folks directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Drone-55Author
Participating Frequently
April 10, 2023

I did see that thread, thanks. I'm going to drop the support people a note now.