I downloaded and installed the trial version of RoboHelp 7, on a machine with Windows Vista Ultimate running Microsoft Word 2007. RoboHelp HTML seems to run OK from the basics I've checked. However when I try to start RoboHelp for Word 7 the following error message displays: "Runtime Error...This application has requested the Runtime to terminate it in an unusual way. please contact the support team..." I installed the RH7 trial version on a machine with V5 already installed. To correct this I uninstalled V5 and then ran a repair for v7 but the error message remains the same.

A

Anonymous

Question

RH 7 Installation and RoboHelp for Word

Forum|Forum|18 years ago
February 7, 2008
4 replies
948 views

I downloaded and installed the trial version of RoboHelp 7, on a machine with Windows Vista Ultimate running Microsoft Word 2007.
RoboHelp HTML seems to run OK from the basics I've checked. However when I try to start RoboHelp for Word 7 the following error message displays:
"Runtime Error...This application has requested the Runtime to terminate it in an unusual way. please contact the support team..."

I installed the RH7 trial version on a machine with V5 already installed. To correct this I uninstalled V5 and then ran a repair for v7 but the error message remains the same.

RH for Word

This topic has been closed for replies.

A

Anonymous

UPDATE:
I uninstalled all RoboHelp products from a new machine.
Then, Installed version 7.0 UPGRADE. During installation I was asked for my old version 5 serial number so presumably this earlier version doesn't need to be installed. In any case V5 isn't compatible with Windows Vista and word 2007.

The same error message displays "C++ Runtime error....This application has requested the Runtime to terminate it in an unusual way".

W

WriteGuy1960

Participant

I have the EXACT same issue.

Did anyone install an application called "Classic Menu For Office" from a company called Addintools?

Peter Grainge

Community Expert

You said you had installed on a machine with X5 so I assumed it had been used. Bottom line though is it didn't work.

Rather than Repair, I would uninstall and reinstall.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Anonymous

Snippet 92 didn't help. I installed on a machine where no previous help projects had been compiled. Moving the normal.docx template didn't work either.

Peter Grainge

Community Expert

See Snippet 92 on my site.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded