A

Anonymous

Question

RH 8.0.2 locks up when trying to open files

Forum|Forum|15 years ago
October 25, 2010
2 replies
1027 views

Hello:

I have found similiar posts but none address my problem directly.

I am running XP professional w/RoboHelp 8.0.2

When I try to open a file from robo help, or I'm attaching a style sheet and have to browse and open a file, or when I am looking for graphics and I have to browse then open a file - RH always locks up at the "open" part.

Any ideas?

HTML

This topic has been closed for replies.

Captiv8r

Legend

Hi there

You might want to ask your IT folks to log in using one of their admin profiles and see if the problem persists. If the problem vanishes, ask them to create you a fresh profile.

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!

Adobe Certified RoboHelp HTML Training

Community Expert

Another thing, when you say "on your desktop" do you just mean your computer? Or the "Desktop" folder on your computer? If it's the latter, as this resides in the "Documents and Settings" folder sometimes this is actually a network location (to allow people to work on different computers) and this would cause problems.

A

Anonymous

Hello this is Aleeesa, for some reason, I coudn't get in using my old screen name.

What eneded up solving the issue was when I came into work today. For some reason, plugging directly into our company LAN fixed my robohelp locking up.

In case anyone else is facing this issue, don't use your vpn, also when I did not use my vpn that did not work either, i had to be directly plugged into my companies LAN for it to work.

---------------------------------------------------------------------------------

btw, when I had mentioned desktop, i did mean a folder on my desktop, but not in documents and settings.

Thank you for pointing that out.

-------------------------------------------------------------------------------------

also thank you to everyone for responding!

i hope this post will help others who have problems working from home with RH. not sure why mine did this, but i'm hoping it helps others!

A

Anonymous

just wanted to add that i have uninstalled and reinstalled RH twice to try to fix the problem, but it didn't work.

RoboColum_n_

Legend

Things to check:

Is your project on a network? If so, move it to a local drive.
Is this only occuring on one project?

The RoboColum(n)

@robocolumn

Colum McAndrew

A

Anonymous

Thank you for the response!

The project is not on the network, I'm working on a local copy. (resides on my desktop)

This error does occur on other projects. I also just created a new project to retest the issue, and the same thing is happening.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded