RH 9 auto-sizing pop-ups fail in CHM output

Forum|Forum|14 years ago
October 13, 2011
1 reply
600 views

I upgraded from RH 7 to 9 about 5 months ago and am now struggling to work out why the pop-ups no longer work.

One of our projects has an image map with links set to display in auto-sizing pop-ups. This works perfectly in the CHM output generated by RH7 and also in the WebHelp output generated by RH9. However, when you click the hot-area of image in the CHM output generated by RH9 nothing happens.

Has anyone else had this problem or any ideas about what may be causing it? I can't find any reference to it in the forums and am completely lost as to what might be happening.

Thanks for any help.

This topic has been closed for replies.

Captiv8r

Legend

Hi there and welcome to our community

Are you running things on a Windows 7 64 bit system? If so, have you tested by running the CHM from RoboHelp immediately after compiling VS just double-clicking the CHM?

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks

F

fchapman42Author

Participant

Thanks for the quick response. You're right, I've also changed to Windows 7 64 bit since I generated the RH7 versions of the files. I hadn't realised that this might be a problem. If there are issues with support for 64 bit Windows 7 then that might explain why RH has been behaving so unpredictably since my computer was updated.

The CHM behaves the same way whether I open it from RoboHelp immediately after generating it, or open it by double-clicking on the CHM file.