RH 'could not remove backup file'

Forum|Forum|14 years ago
March 27, 2012
2 replies
1542 views

Hello,

A couple of times today I have received a mesage "Could not remove backup file filename~.htm" when I tried to save/close a topic.

This is worrying me.

I could see the backup files still existed in the RH project so I deleted them via Windows (scary).

Should I have done that? Will it now explode?

And why did it do it in the first place? I have been thrashing my machine rather a lot today with numerous apps open.

(Using RH 7)

HTML

This topic has been closed for replies.

A

Anonymous

I have the same issue, no changes to anything on the OS - RH9 been working just fine for ages, in my recent project though I have been receiving this message every time I save. It appears that topics that I have renamed have been renamed in the RH but not in the system file, EG: New_Topic2.htm has been renamed in RH however this hasn't updated the htm file in the projects folder on my c:/ drive. If i delete New_Topic2 the the topic is deleted from the project. Any suggestions?

Peter Grainge

Community Expert

I've seen this sort of stuff appear when you use find and replace tools that create a backup when they change a file. I've never seen or heard of anything in Rh doing this, other than in this thread.

Is there some sort of backup utility running in your environment?

You say it's every time you save. Save any change or just a file rename done through Rh?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Anonymous

We have Trend running on our network and my pc is monitored for failure and backed up daily by Kaseya.

This was happening every time I saved. I have since renamed the actual .htm files (In the 'My Robohelp Projects' folder on my c:/ drive) to reflect the same name as the topic and I have not received this message again.

To test this theory I created a new topic without naming it (leaving it a 'New Topic 3'), when I renamed the topic in Robohelp the .htm file did not update to reflect the change and I received this message again. A shutdown / restart has not fixed this. Again as it was a test I change the name on the .htm file to reflect the new topic name and the message ceased.

I've deleted my test topic now and I'm satisfied that this is all that is causing the error message however doesn't give any explanation as to why it was working fine renaming topics previously and then all of a sudden it's not. Nothing has changed on my pc or our network. I am the only user on the network with RH and therefore the only user able to access and change any RH documents.

Cheers, A.