Participant

Question

RH does not work over VPN

Forum|Forum|14 years ago
May 4, 2011
5 replies
3936 views

I run RoboHelp 8.0.2.208 on my work computer.

When I access my work computer from home using the VPN, I have trouble with RoboHelp. I can open RoboHelp and the Starter screen displays, but when I try to open a project using File->Open Project, the application freezes. I end up having to use the task manager to "exit task" to force RoboHelp to quit. If I open RoboHelp and use the links under "Recent Projects " on the Start screen, RoboHelp will open the project but it does not let me do anything after that. The application again freezes and I have to "exit task" using task manager.

Should RoboHelp work over a VPN? Is there anything I need to change about my VPN to get RoboHelp to work?

This topic has been closed for replies.

T

Tech Doc Girl

Inspiring

I'm resurrecting this original post in hopes that someone might be able to actually answer. At the end of this week, I am going to be working remotely full-time and I need this resolved ASAP. Let's review:

I have RoboHelp 10 installed on my work-provided laptop.
When working remotely, I VPN using Cisco Systems VPN client.
I open RoboHelp projects from my local and RH moves at a glacial speed.
Yes, we are using SharePoint source control, but this doesn't appear to be the issue, because if I create a brand new project on my local NOT connected to source control, RH is still painfully slow.
If I disconnect from VPN and create a new project on my local, everything works fine so it has to have something to do with VPN.

Assuming I'm sh*t out of luck, does anyone have any other ideas on possible solutions? What if I had IT install RH on a machine in the office and I RDP to it? Can anyone think of possible issues with that? What other options do I have? HELP

Jeff_Coatsworth

Community Expert

The latter scenario is what I use to work remotely. We use a SonicWall VPN client to connect first, then I RDP into my machine at the office – it has all the TCS software on it & access to network drives. Works like a charm!

J

jjohnsonace

Known Participant

Hi,

I have used RH for years and I like it a lot, but...it just does not work well if:

1. You are going thru VPN and,

2. You are using Source Control

The strangest things will happen if you use RH under these circumstances.

When I am working from home, I try to make that a day when I am perhaps making things like narrated videos and such...things that I will put into RH, as soon as I am back in the office!

Sorry for the bad news. I've just never found a way around this.

M

MeWrite

Known Participant

I work almost exclusively via VPN. I have noticed that my connection impacts RH and makes it look frozen when it's not. For example, if I use my Satellite DSL it's so slow that opening the project may take up to 20 minutes. If I use my air card it may take anywhere between 3-5 minutes. In both cases, the task manager acts if RH is doing little to no work and in the case of Satellite even displays that it's frozen.

To this, I say find a better internet connection (i.e., faster) or make some breakfast and coffee .

Regards,

CJ

Jeff_Coatsworth

Community Expert

I find that when I'm working from home my workflow is fine. I use a VPN to connect and then RDP into my desktop at the office. It's just like sitting at my desk.

R

RoboAsh

Participating Frequently

Hi Jeff,

The Problem is not with remote desktop, If you work on RoboHelp installed on a different machine over network and the project on which you are working is on the same machine (on which RoboHelp is installed) then its not a problem.

You will feel a delay only when you have installed RoboHelp on your Home machine and try working on a large RoboHelp project kept on another machine - this will tend to slow response in proportion to the slowness of the network, i.e. the slower the network the more freeze like experiance will be observed.

So I would suggest this will be a better practice to either keep a copy of Project on the machine on which RoboHelp is installed or work through RDP as Jeff suggests

Hope this helps

Ashish.

A

Anonymous

I also work remotely logged into my pc using RH 8.0.2 with no problems.

I would first make sure that you have everything in order on your local pc that is:

Work in a real folder on the C: drive NOT in My Documents
Do not work from a network drive

If the above is ok does this make any difference?

B

BG100Author

Participant

I am working in a folder on the c:\ drive and not from a network drive. I thought that perhaps it was a port problem, but after doing some tests, I think that is not the case.

What's strange is that if I open a project using File>Open, RoboHelp freezes right away. If I open a project using the "quick links" on the starter page, the project opens and I'm able to perform one or two edits before RoboHelp freezes. I don't know why it would freeze at two different points.

R

RoboAsh

Participating Frequently

The symptom gives an impression that Project that you are opening on your Home machine is kept on a different machine over the network or you have multiple missing resources.

If this is the case then that is known issue with RoboHelp that with fairly large project if you try working on it over network then RoboHelp tends to freez (all the operation over network with large project are slow which gives an impression that it freezes).

So please keep a copy of RoboHelp Project on the local machine (including the resources)

If this is not the case Please check the copy of the project on your local office machine and check if it opening up properly or not and if it does work smoothly then the Project did not got copied properly on your local PC/Laptop that you are working with and if that project is also not opening up properly the one of the solution could be that to close the RH project and delete the .cpd file and reopen.

One more thing, if you have live links to large FM source or large Word Documents that are kept on another machine over in the network then it can also make your project very slow if your vpn connection is slow.

Hope this helps

Ashish

A

Anonymous

I'm often using RoboHelp (first version 6, now version 9) via a VPN connection, and I never had any problems. I can't remember having applied any special settings to my VPN connection, but I'm just a "normal" user, no network wiz.

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