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SHillaby
SHillaby
Inspiring
January 30, 2018
Answered

RH forgets TOC page links to baggage files

  • January 30, 2018
  • 1 reply
  • 662 views

I've been encountering an irritating issue. I have created a small number of "external" webpages that package as baggage files with my output. So far so good. I created pages for these webpages in the Table of Contents for the project and used the TOC Page Properties box to Link to a baggage file and then chose the correct page.

If I stop at one page and generate the layout (HTML5 Multiscreen in case it matters), the link in the ToC works. Great.

I save my project, go home, come back the next day and open the project and--GASP--RoboHelp 2017 has forgotten that I linked those pages to a baggage file. The ToC page shows an external link icon and when I view the Page Properties, there is nothing in the "Link to" field.

That would be fine if I only had one ToC page that I needed to edit each time. Annoying, but fine.

BUT, I have three pages and here's what happens:

- edit properties on first page, save.

- edit properties on second page, save.

- RoboHelp has stopped working. Crash to desktop.

OR, I do this:

- edit properties on first page,

- edit properties on second page,

- edit properties on third page, hit OK,

- RoboHelp has stopped working. CTD.

Every. Single. Time. And because it closes, it forgets the baggage file links on those pages. Again.

Any thoughts? Is this a bug?

P.S. I am using Robohelp 2017 version 13.0.2.334. The project is linked to version control on a Team Foundation Server. The project is stored locally on my computer (in the My Documents folder).

This topic has been closed for replies.
Correct answer Peter Grainge

You are on the latest version and it's not a bug I have seen reported on the forums.

I just added a couple of links to baggage files and they were still OK on reopening the project and no crashing.

I would first of all delete the CPD file and then reopen the project to see if that helps. If not, create a new project and test in that.

Let us know how that goes.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 30, 2018

I can't recall if that point version is the latest, but I would check for updates first and if it still crashes, set up a new little test project OUTSIDE of version control in a nice little short path like c:\projects\test_name\ and try it again.

SHillaby
SHillabyAuthor
Inspiring
January 30, 2018

No updates are listed when I check (except for FrameMaker, which I don't use).

I created a test project as you suggested and the same issues occurred (RoboHelp forgetting the baggage links and crashing after I change the Page Properties on two pages).

I'm going to keep messing around with scenarios in this test project. Next up...just plain blank html files instead of the more complex pages from my original project.

Edit:  that didn't help. Same problems:  forgetting the link to the baggage file and crashing after editing the Page Properties on two pages.

Edit again:  I tried just changing the properties on one of the ToC pages linking to a baggage file, and then doing something else in the application. It seems that any two actions I take (say, opening another topic and then saving it) will trigger the crash after editing the Page Properties.

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
January 31, 2018

You are on the latest version and it's not a bug I have seen reported on the forums.

I just added a couple of links to baggage files and they were still OK on reopening the project and no crashing.

I would first of all delete the CPD file and then reopen the project to see if that helps. If not, create a new project and test in that.

Let us know how that goes.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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