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Etac2
Participant
September 4, 2014
Question

RH HTML v9.0.2: Supported Version of Word Does Not Exist Error

  • September 4, 2014
  • 1 reply
  • 648 views

Hello,

I am running RoboHelp HTML v 9.0.2.271 on a Windows 7 64-bit machine, with Microsoft Office 2013 32-bit installed.

When I try to generate printed output, I get a message box stating that "A supported version of Microsoft Word does not exist.  Please install Microsoft Word 2000 or newer."  I have tried different projects, including the sample RoboHelp projects, and get the same message.

I have read other similar questions, but for many of the people the problem was due to running a 64-bit version of Word.

1) Is there somewhere in the RH interface that I can "select" the version of Word I am running or set the path to my Word install folder?

2) Is there a fix available?

3) Will upgrading to RH 11 fix the problem?

Thank you for your input....

    This topic has been closed for replies.

    1 reply

    Willam van Weelden
    Willam van Weelden
    Inspiring
    September 4, 2014
    1. No.
    2. Well, it's not supported and it's a hack... But you may want to try: Re: Importing Word 2013 files into existing projects in RH10
    3. Yes. Office 2013 is fully supported in RoboHelp 11. Upgrading will also solve browser compatibility options as well give you lots of new features. See Peter's RoboHelp Tour.

    Kind regards,

    Willam

      E
      Etac2Author
      Participant
      September 5, 2014

      Hello Willam,

      Thank you for your response.

      • I went ahead and installed RH11 (as part of Adobe TCS5) - version 11.0.0.179.  I did NOT apply any RH fixes or upgrades.
      • I then upgraded one of my RH9 projects to RH11.
      • I was able to successfully generate printed documents (after enabling macros in Word). Yeah!

      I am now in the process of installing all of the fixes and upgrades available for RH11, using your RoboHelp Patches and Updates page as a guide.

      Thanks again for your help!

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